Privacy Policy

Goldfields Health Supplies is based in Ballarat, Victoria. This policy explains how we handle personal information when you contact us about products, equipment hire, services, NDIS or Support at Home supplies, and meal enquiries. Health information is sensitive and may also be subject to the Victorian Health Records Act 2001 and, where applicable, the Privacy Act 1988 and Australian Privacy Principles.

What we collect

Depending on what you ask us to do, we may collect your name, contact details, delivery address, product and service needs, order or invoice details, funding and provider information, NDIS details and any health or disability information you choose to share. This may include information in a photo, invoice, product list or other document you provide. Please only give us information relevant to your enquiry, especially when it concerns another person.

How we collect it

We may receive information directly from you when you call, email or visit us, or from a family member, carer, provider, care coordinator or plan manager acting with appropriate authority. If website enquiry forms are enabled, information entered there may also be collected. Please call or email us to make an enquiry while online form delivery is being set up.

Why we use it

We use relevant information to respond to enquiries, understand what products or services you need, prepare a quote, organise orders and delivery, arrange recurring supply or equipment hire, and coordinate with a provider or plan manager where you have asked us to. If information needed to help you is not provided, we may not be able to respond fully or arrange the requested supply. We do not treat an enquiry as permission to send unrelated marketing.

When information may be shared

Where needed for your request, information may be shared with your nominated provider or plan manager, suppliers and delivery services, or service providers assisting with our operations. We may also disclose information with your consent or when required or permitted by law. We should only share health information for an authorised purpose and limit it to what is necessary.

Storage, security and overseas disclosures

We should take reasonable steps to protect information from misuse, loss and unauthorised access, and retain or dispose of it in line with applicable law. Before publication, we need to confirm the actual systems used to store and transmit enquiries, any overseas recipients and locations, and applicable retention periods. Please do not assume information remains only in Australia until these details are confirmed.

Access and correction

You can ask to access or correct personal or health information we hold about you by contacting us using the details below. We may need to confirm your identity and will explain if a legal exception applies to a request.

Questions and complaints

If you have a question or complaint about how your information has been handled, contact us by email at admin@goldfieldshealthsupplies.com.au or call 03 7044 7735. We will review your concern and respond. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner or Victoria's Health Complaints Commissioner, depending on the issue.

Australian guidance

This draft was informed by the OAIC's Australian Privacy Principle 1 guidance and the Victorian Health Complaints Commissioner's health records guidance. These sources are general guidance, not a substitute for legal advice.